Pink office desk table with laptop and copy space

Hello There!

I’m Maria

HIRE ME

Laptop and Stationary on White Background

My mission is to be your secret weapon for success. I'm dedicated to empowering your business to thrive and flourish in today's competitive landscape. Whether it's optimizing processes, delighting customers, or driving revenue growth, I'm committed to being your trusted partner every step of the way. Let's transform your challenges into opportunities and unlock the full potential of your business together.

Mission

Minimalist Laptop Setup

About me

Hello! My name is Maria, and I'm a dedicated Virtual Assistant ​with a passion for helping businesses achieve their goals. With ​a solid background in customer service and team leadership, I ​bring a wealth of experience and a strong set of skills to every ​project I undertake.


I'm not just about customer service; I bring a versatile skill set ​to the table. From managing accounts and crafting eye-​catching emails to mastering Looker and running social media ​campaigns, I've got you covered. Whether it's overseeing store ​operations, adding a creative touch with basic graphic design ​or email design & marketing, I'm all about addressing your ​unique challenges head-on. I thrive on understanding your ​pain points and customizing solutions that fit like a glove.

Tools

Services

Customer Service Management:

  • Handling customer inquiries, order tracking, and shipment management.


  • Managing order cancellations, modifications, refunds, and replacement requests.


  • Addressing customer complaints and grievances promptly and effectively.


  • Implementing techniques to improve customer service functions.


  • Setting performance standards and service goals for teams.

Ecommerce Operations:

  • Managing accounts, sales productivity, and reports.


  • Handling claims and chargebacks via payment platforms like PayPal and Stripe.


  • Reviewing and approving product descriptions.


  • Monitoring and improving departmental processes.


  • Developing sales goals and strategies to enhance brand performance.

Administrative Tasks:

  • Managing schedules and payroll.


  • Evaluating staff performance.


  • Handling clients’ and suppliers' invoices.


  • Creating charts and graphs for sales achievements.


  • Keeping records of sales and other relevant data.

Basic Automation:

  • Creating automations to streamline processes (e.g., Airtable to Slack, Google Sheets to Slack).

Social Media Management:

  • Managing social media accounts for brands.


  • Planning and scheduling promotional campaigns.


  • Ensuring a smooth customer experience across all social media platforms.

Product Research and Fulfillment:

  • Conducting product research.


  • Handling order fulfillment processes.


Basic Graphic Designing:

  • Creating simple graphics for promotional materials or social media posts.


  • Designing basic visual elements for websites or email campaigns.

Email Design & Marketing:

  • Designing and creating email templates.


  • Managing email campaigns and scheduling distribution.


Looker Studio Dashboard Creation:

  • Designing and creating dashboards in Looker Studio for Facebook and TikTok ads reports.


  • Analyzing ad performance metrics and presenting insights in visually appealing formats.


  • Customizing dashboards to meet specific client needs and objectives.

sample email design

Sample FB & Tiktok Looker Dashboard

(Mobile version)

Sample FB & Tiktok Looker Dashboard

(desktop version)